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THE Moving Mate

MAKE YOUR NEXT MOVE YOUR BEST MOVE

ABOUT US

Moving Mate is a Texas based moving company. Our primary goal is to exceed customers expectations by providing exceptional customer services, custom move packages, and an inclusive and professional atmosphere on each move. We move businesses, homes, apartments, condominiums, and anything else you need moved. Our main objective is to provide a safe, efficient, and reliable aid for you during your move. Our promise to our customers is that we will treat you with the upmost respect. We will strive to be the best moving company around. We will treat your home like our own and will ensure that we take extra precautionary measures for during your move.

CORE VALUES

Respect

We will treat each customer with the upmost respect.

Honesty

As a customer you will be able to rest assure that you will receive honest, fair pricing with no haggle pricing.

Inclusion

As a company, we pride ourselves on welcoming people from all backgrounds and ethnicities.

Integrity

We will always exhibit integrity not only before or during the move but in all we do.

Quality

We pride ourself in quality over quantity. This means that we focus on each individual move without making you feel rushed.

Simplicity

Our state of the art software makes moving simple. We take the stress off of you so you can move worry free.

Commitment to Customers

We established a culture of exceptional execution of the services we provide to ensure each customer experiences a hassle free move.

Continuous Professional Development & Improvement

We constantly push ourselves to be our best. We focus on new and innovative ways to improve our moving strategy which translates to faster moves and better service. Our staff consistently receives trainings to stay up to date on the latest in the industry.

Services

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Residential Moves

Moving homes can be rough and looking for the perfect movers can be even harder. That is where we come in ! We will ease the stress of relocation and make your satisfaction our top priority. We offer a wide variety of moving services that will fit any household. We promise to bring a level of professionalism, expertise, and care that is unmatched. We can help you relocate from apartments, single-family homes, dorms, condominiums, retirement communities, and much more. From the moment you call MOVING MATE and speak with one of our friendly office staff to the time your last item is in your home, you can rest assured that your moving experience is being handled by licensed and professional movers.
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Commercial Moves

Exhausting resources and hours to pack and move your office or business may not be efficient or feasible for many business owners. Luckily, our commercial moving services can assist your company with relocation services or simple office moves. We make it possible to have a positive and memorable commercial moving experience. With our efficient methods along with our highly trained staff we will do whatever it takes to get make a smooth transition in order for you to be able to get business back up and running as quickly as possible.
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Junk Removal

In addition to moving and packing services we also offer junk removal! Junk removal services include but not limited to : furniture disposal, removal of unwanted items, garage cleaning, estate cleaning, business cleaning, renovation debris disposal, etc. Our team is equipped and trained to assist you in removing unwanted items and properly disposing of them. This saves you the stress of finding a dumpster or even hiring a separate company to remove the junk.
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Packing/Organization

Looking to get rid of the extra stress that comes with packing and organizing your home? Look no further. MOVING MATE can assist you with packing/unpacking and organizing your home. Our highly trained professionals pride themselves on ensuring your home is ready to go before and after your big move. If you are interested in our full service packages, please contact us so we can provide you with a quote that fits your needs!

Faqs

How do I know if I am picking the right mover?
  1. Contact each moving company you plan on using and obtain a quote from each company. **Keep in mind the lowest price may not be the safest option.
  2. Go over reviews from customers, speak with people who have used the company before, and pay close attention to the level of service you receive during your quoting stage.
  3. Ensure the moving company is licensed and insured. You can do this by checking TxDMV – Texas Truck Stop. Be sure the company has an “Active” TxDMV certificate number on file.
  4. Determine if the movers schedule coincides with your needs.
  5. Make sure you read over the policies for the mover along with the rates, deposit policy, and cancellation policy.
  6. Chose which company meets your needs for your move.
  1. You must first file a written claim within (90)days of your move. There must be enough information for us to investigate your claim along with any specific monetary amounts requested or other type of compensation you are seeking. **Please note, if we do not receive your claim within (90)days, your claim could be denied.
  2. If the claim involves damaged goods, please preserve the containers along with the damaged goods for inspection.
  3. Allow (20) days (excluding Sundays and nationally recognized holidays) for a written acknowledgement, unless the claim is resolved within 20 days.
  4. Allow (90) days from receipt of claim for payment, decline to pay, or a firm settlement offer in writing to be sent. Inspections will occur within (30)days of receiving your initial claim.
Generally, we can provide a moving estimate over the phone; however, we prefer to visit your home in person to provide you with an accurate, custom quote that will meet your needs.
Absolutely! Actually we would love to assist you with your packing and organizational needs. We have trained professionals that are ready to make your next move your best move and provide a moving experience you will never forget!
If during your move or after your move you notice damage to an item, your home, or business, we ask that you contact our office immediately with information to begin the claim process. Although our movers take pride in preventing damages by utilizing padding, stretch wrapping, etc. damage still may occur and we will be happy to assist you with any claim that may arise.
Absolutely! We understand that sometimes it may be difficult to find someone to assist you with unloading your items after you have them loaded into a truck. We will be glad to help you. Please keep in mind MOVING MATE is not responsible for any damage to any pre-loaded items.
All major credit and debit cards are accepted. Additionally, we accept cashier checks and money orders. Please NO CASH OR PERSONAL CHECKS. Business checks will be accepted; however, there will be a $30 returned check fee in the event of a returned check.
Our rates our hourly for local moves and by weight and miles for long-distance moves. We also have package deals that include packing services, organization services, and much more. Contact us for your custom quote and pricing information.
There is a deposit of $. If you have to cancel or reschedule, we ask that you let us know within 24 hours for local and 48 hours for residential.
As with any other service industry, you may tip your movers by offering a gratuity if they exceed your expectations. Keep in my that gratuity is not expected but appreciated. Average tips range between 10%-15% of the final bill; however, please feel free to tip what you feel is earned.
What is a travel fee and why am I being charged?
If you are moving over 25 miles, we charge a one time travel fee that is based on the total mileage you are moving. This is a flat fee that will be added to the total cost of your move.
Pets can become anxious or stressed during move day. Due to this, we ask that you find a pet-sitter or ensure your pet is in an empty closed room where they will be undisturbed.
Yes, to eliminate the risk of damage we ask that you remove all items from your dressers, filing cabinets, etc. prior to move day. If your dressers are not going up or down stairs it is generally okay to keep clothing inside.
Unfortunately, we are unable to transport customers in our trucks due to liability reasons. If you need a ride between locations, we recommend asking a friend or arranging for a taxi or uber/lyft to pick you up.
We ask that you take any cash/gift cards, prescription medication, important paperwork, and anything highly valuable or sentimental (jewelry, bank account information, etc.). On your moving day, place these items in a box or bag that you will carry with you to your new home.
Yes, for the protection of the fridge shelves we ask that you remove everything from the freezer or refrigerator.
We do not have our own storage facility; however, please contact our office and we will be delighted to assist you with your storage needs.
We do not move drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids, or anything that would otherwise put the safety of our movers, the truck, the customer, or the customer’s belongings at risk. If you are unsure whether your items fall into the categories above, please give us a call.

Our Team

We pride ourself with hiring the best in the business. Our team is required to undergo a complete background check and drug screen, giving you peace of mind that your items and family are safe throughout the entire moving process. Additionally, all team members are highly trained employees of MOVING MATE. We do not hire contract workers.
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